Refund policy
Return and Refund Policy
We want you to be happy with your purchase. If you have any concerns about your order, please contact us so we can help find an appropriate solution.
- Return Requests. You may contact us to request a return within 30 days of delivery. To request a return, please email us at with your order number, the reason for your request, and photos if the item is damaged or defective. Please wait for our return instructions before sending anything back. We will confirm the return arrangements and applicable shipping costs with you.
- Eligibility. Returned items should be unused, unworn, undamaged, and in their original condition. Original packaging, tags, and accessories should be included where reasonably possible. We may inspect returned items before processing a refund, subject to applicable consumer protection laws.
- Return Shipping Costs. For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs, where permitted by law. If an item arrives defective, damaged, or incorrect, please contact us. We will work with you to arrange an appropriate solution and cover reasonable costs where required by law.
- Refunds and Alternative Solutions. Depending on the circumstances, we may discuss an appropriate solution with you, which may include a return and refund, a replacement, or another mutually agreed arrangement, where permitted by law.If a return is approved, we will provide instructions on how to proceed. Approved refunds will generally be issued to the original payment method. Processing times mayvary depending on your payment provider or financial institution. Nothing in this policy limits any refund or other rights you are legally entitled to.
- Exchanges. If you would like a different color or style, please contact us. Exchanges depend on product availability and applicable consumer protection laws.
- Contact Us. If you have questions about returns or refunds, please contact us at europe@1afashions.com